Shipping Policy

Effective Date: January 3, 2026

1. Introduction

At Garden Greenhouses ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, shopgardengreenhouses.com.

2. Shipping Destinations

Countries We Ship To:
- United States

3. Shipping Costs

Domestic Shipping (United States):
- LTL Freight Shipping with Lift Gate Service:
- All prices include curbside shipping with free life gate service. Additional services may be available directly from the shipping company. You are required to call the freight company and negotiate any changes in delivery and pay for any additional services that are desired once they contact you to schedule delivery.
No Hidden Fees:
- All shipping costs are calculated and displayed at checkout. There are no hidden fees, however if special considerations for delivery are required, there may be additional fees that will need to be paid directly to the shipping company if they cannot access the location provided for any reason.

4. Order Processing Time

Processing Time:
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
Weekend and Holiday Orders:
- Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:
- Typical Shipping: 5-15 business days
Notes:
- Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

LTL Freight Companies Carriers:
- We partner with freight companies to deliver.
Shipment Tracking:
- All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
- Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
Lift Gate Service:
- Life Gate Service is included unless otherwise stated in the product description.

7. Order Tracking

Tracking Information:
- After your order has been shipped, you will receive an email containing:
  - Tracking Number
  - Carrier Name
  - Carrier Phone Number
How to Track Your Order:
- Once the tracking number is provided, the shipping carrier will contact you to arrange delivery.
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at support@shopgardengreenhouses.com or 352-450-7550
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
  - Verify the shipping address provided.
  - Check with neighbors or building management.
  - Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:
- If your package arrives damaged:
  - Accept delivery unless we tell you otherwise as refusal will incur a restocking fee. Please refer to our Return and Refund Policy for detailed information.
  - Take photos of the damaged packaging and items before signing for delivery.
  - Contact us within 24 hours at support@shopgardengreenhouses.com and we will work with you and the manufacturer to make it right.
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:
- If any items are missing from your order:
  - Contact us the same day of receiving your delivery.
  - Provide your order number and details of the missing item(s).
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:
- Returns are accepted within 30 days of receiving your order unless otherwise noted on the product page.
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
- Refunds are processed within 14 days after receiving the returned item.
- Refunds will be issued to the original payment method minus any restocking fees.
For More Information:
- Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Address Accuracy:
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
- We will contact you to arrange reshipment.
- Additional shipping charges will apply.
- If a package is returned to us due to an incorrect address:

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@shopgardengreenhouses.com
Customer Service Phone: 352-450-7550
Company Address:
- Garden Greenhouses
- 7901 4th St N # 7548
- St Petersburg FL 33702
- United States

Our customer service team is available Monday to Friday, 9 AM to 7 PM ET.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Garden Greenhouses!

We appreciate your business and are committed to providing you with exceptional service.