Refund and Return Policy

Return and Refund Policy

Effective Date: January 3, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Garden Greenhouses website located at shopgardengreenhouses.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@shopgardengreenhouses.com
  • Phone: 352-450-7550
  • Address: 7901 4th St N # 7548, St Petersburg FL 33702
  • Hours: Monday–Friday, 9am-7pm ET

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

 4. Return Process

4.1 Initiating a Return

  • To initiate a return:
    • Contact Customer Service:
    • Email us at support@shopgardengreenhouses.com or call 352-450-7550 within 30 days of receiving your order.
    • Provide your order number and a detailed reason for the return.
  • Return Authorization:
    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  • Package the Item Safely:
    • Securely pack the item in its original packaging.
    • Ensure all accessories, manuals, and free gifts are included.
  • Include Documentation:
    • Include the return authorization form and any necessary supporting documents or images.

4.3 Shipping the Return

  • Shipping Method:
    • Use the same LTL Freight Shipping provided that delivered the goods unless alternative shipping has been approved by Garden Greenhouses.
  • Return Window:
    • Arrange for pick up of the item within 7 days after receiving the return authorization.

 5. Return Shipping Costs

  • Customer Responsibility:
    • All return shipping costs are the responsibility of the customer

 6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:
    • Items must be unused, undamaged, and in original packaging.
    • Return request must be made within 30 days of receipt.
  • Refund:
    • A refund will be issued to the original payment method, minus any applicable restocking and shipping fees.

6.2 Defective or Damaged Goods

  • Notification:
    • Contact us within 24 hours of receiving the item. Make sure the package is inspected prior to signing off the delivery.
  • Documentation:
    • Provide photos or videos of the defect or damage. Make sure the damage is noted when signing for the delivery in order.
  • Resolution:
    • We will offer a replacement or replacement parts including return shipping costs.

6.3 Incorrect Product Received

  • Notification:
    • Inform us immediately upon receipt.
  • Resolution:
    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:
    • Contact us if your product does not arrive within the estimated delivery time.
  • Resolution:
    • We will initiate an investigation with the carrier.

If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:
    • You can cancel your order for a full refund if it has not yet been shipped for a $50 dollar fee.
  • After Shipment:
    • If the order has already been shipped, please follow the return procedure after receiving the product. Shipping and restocking fees may apply. See Shipping Policy for details.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:
    • Items made to your specifications or clearly personalized.
  • Gift Cards

8. Refunds

8.1 Refund Conditions

  • Approval:
    • Refunds are issued after we receive and inspect the returned item.
  • Notification:
    • We will notify you via email regarding the approval or rejection of your refund.
  • Condition:
    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:
    • Refunds will be processed to the original payment method used at the time of purchase.
  • Time Frame:
    • It may take up to 14 days for the refund to appear in your account once processed, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds MAY be granted in certain situations:

  • Condition Issues:
    • Items not in original condition, damaged, or missing parts for reasons not due to our error
  • Late Returns:
    • Items returned more than 30 days after delivery.

Each situation is unique and requires coordination and agreement from the manufacturer.

9. Exchanges

  • Eligibility:
    • We replace items if they are defective, damaged, or incorrect.
  • Process:
    • To request an exchange, contact us at support@shopgardengreenhouses.com.
  • Shipping Costs:
    • For defective or incorrect items, we cover the shipping costs.
    • For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines

  • Return Window:
    • Unopened and undamaged returns must be reported and shipped within 30 days of receiving the product. Damaged items received from shipping must be documented before accepting delivery and this store must be notified within 24 hours of accepting delivery.
  • Return Processing:
    • After receiving and inspecting the returned item, we will process the refund within 14 days.
  • Refund Period:
    • It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please:

  • Visit our FAQ Page
  • Contact our Customer Service team:
  • Email: support@shopgardengreenhouses.com
  • Phone: 352-450-7550

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Garden Greenhouses
support@shopgardengreenhouses.com
352-450-7550
7901 4th St N # 7548, St Petersburg FL 33702